Welcome!
My name is Pete Schwab. I’m a passionate instructional designer focused on delivering tangible results that create a real-world, measurable impact.
I bring to the table years of learning & development experience in the call center and business process outsourcing spaces. I have had to develop nimbleness and the ability to identify, prioritize, and focus on efficient and effective ways to improve performance and enable people to develop the expertise they need to be good at what they do.
(5/19 - Now)
Instructional Design Accomplishments
Leading a team of instructional designers in developing supplemental agent training material for EmblemHealth, training sales agents about individual & family and Medicare Advantage plans.
Developed from scratch a sales training solution for ICON Health & Fitness, single-handedly creating content regarding company culture, product knowledge and sales techniques then overseeing delivery of the training within a demanding timeframe.
Designed “Everise Accelerator for Supervisors,” a 40 hour instructor-led course delivered to hundreds of supervisors and operations mangers worldwide to standardize processes and performance across healthcare, customer service and technology lines of business.
Co-designing “Everise Accelerator for Trainers” to improve training throughput in new hire classes across healthcare, customer service and technology lines of business.
Click on the links below to see more details about each project, including samples.
My CV
I have years of experience in training, technical support, technical writing and journalism.
I love solving business challenges using clear and thoughtful analysis, then articulating and designing products that enable and empower.
I’m based in Austin, Texas.